Privacy Policy

1. Data controller

The Service is provided by MoorScore ("we", "us"), which is responsible for processing your personal information. For privacy matters, contact support@moorscore.com.

We have not appointed a Data Protection Officer (DPO); given the scale of our processing, this requirement does not currently apply.

2. Information we process

We process your Google or Apple sign-in identifier, name, email and avatar where supplied, profile details, uploaded scores and MIDI, projects and assets, practice records, subscription status and transaction identifiers, feedback and security logs. Apple may supply a private relay email. Anonymous crash and performance summaries and usage events are collected by default, without an in-app opt-out; feedback can include diagnostics you choose to attach. We do not collect precise location or store payment card details.

3. How we use information and legal bases

To provide the Service (saving projects, generating visuals and exports, verifying sign-ins): performance of our contract with you.

Verifying subscriptions, providing access and handling payment issues: performance of contract and applicable legal obligations.

Customer support: performance of contract.

Account security, fraud and abuse prevention: our legitimate interests.

Improving the product (based on error logs and aggregated statistics): our legitimate interests.

Complying with laws, court orders or authority requests: legal obligation.

Marketing messages: only with your explicit consent (we do not currently send any).

4. Local storage and analytics

Local storage remembers settings and caches downloaded music resources. Anonymous usage statistics are enabled by default without an in-app switch. Signed-in app events may be linked to your account; raw analytics events are deleted after 180 days. This product website does not send usage analytics by default and has no advertising trackers.

5. Service providers

Cloud storage and database providers process data to operate the service. Google and Apple authenticate sign-ins. Apple processes App Store purchases and refunds under its own policies; we receive transaction and entitlement information to verify access. Necessary information may be disclosed when required by law or transferred with the service subject to this privacy policy.

For free accounts, MoorPiano may show Google AdMob native ads and optional rewarded ads. Google may process device and network information and ad interactions under its privacy policy and your consent choices. Ad privacy choices are available in the app when required. We store account-bound viewing verification and reward usage records until account deletion. Completing two verified ads grants one score-project creation or one successful watermark-free video export, as described before viewing; progress is retained. Pro and administrators do not receive ads.

6. Security

We protect data with TLS/HTTPS on every connection, store only hashes of verification codes and session credentials, keep your content in private storage that requires a valid session, and apply access controls and audit logging to administrative actions.

No internet transmission is completely secure. If a personal data breach is likely to affect you, we will notify you without undue delay after discovering it, and report it to the competent authority within 72 hours where the law requires.

7. Retention

Account information and content: retained while your account is active. Requesting deletion disables account access and starts a retention period of 60 days by default; the confirmation page shows the actual period. Sign in and confirm restoration before the deadline to cancel deletion. After the deadline, your profile and content are permanently deleted, except transaction records that must be retained.

Transaction records: kept for the period required by tax and accounting laws, then deleted.

Support correspondence: kept for 2 years after the issue is resolved.

Security and audit logs: kept for 12 months.

8. Your rights

Subject to applicable law, you have the right to access your personal information, correct it, delete it, restrict its processing, receive a portable copy, object to processing based on legitimate interests, withdraw consent at any time, and lodge a complaint with your local data protection authority.

You can edit your profile, delete projects or delete your account in your account center; for other requests, email support@moorscore.com. We will respond within 30 calendar days.

9. Marketing communications

We do not currently send marketing emails or text messages. If we do in the future, we will only send them after you opt in, every message will include a way to unsubscribe, and you can also opt out in your account center or by emailing us.

Verification codes, billing, refund and security notices are necessary service messages and are not affected by marketing opt-outs.

10. International transfers

Our payment processor and some infrastructure providers may process data outside your country or region. We rely on safeguards recognized by applicable law, such as Standard Contractual Clauses, to keep it protected.

11. Children

The Service is not directed to children under 13 (or the higher minimum age set by the law where you live, such as 16 in parts of the EU), and we do not knowingly collect their personal information. Users aged 13 to 18 may use the Service only with the consent of a parent or guardian; see section 1 of the Terms of Service. If you believe a child has provided us information, contact us and we will delete it.

12. Third-party links

The Service may link to third-party websites or services, such as the checkout page. Their handling of your information is governed by their own privacy policies, not this one.

13. Changes to this policy

When we update this policy we update the version and effective date at the top of this page and keep earlier versions on file. We will notify you of material changes on this page or by email at least 15 days before they take effect.

This policy is available in several languages. If the versions differ, the English version prevails.

14. Contact

For privacy questions or to exercise your rights, email support@moorscore.com with “Privacy” in the subject line.